Returns & Exchanges

At Spring Hill Nurseries, we stand behind our plants with a lifetime guarantee; if your order does not thrive or arrive in peak condition, we are committed to making it right through a replacement or merchandise credit. Our goal is to ensure your home garden flourishes with the highest quality perennials and shrubs.

Return Process

• 1.
  Contact Customer Support

  Reach out to our gardening experts via our online contact form or phone within the warranty period to report any issues with your shipment.

• 2.
  Provide Order Details

  Include your order number and, if applicable, photos of the plants so our horticultural team can assess their health and provide growing tips or processing for a claim.

• 3.
  Receive Authorization

  Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) or confirm your eligibility for a replacement or store credit.

• 4.
  Resolution Delivery

  We will ship your replacement plants during the next appropriate planting season for your zone or issue a digital merchandise credit to your account immediately.